Accounts Receivable Collections – Senior Process Associate – German – Remote Romania Full Time NEW

Summary:

• Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
• Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
• Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
• We are inviting applications for the role of Accounts Receivable Collections – Senior Process Associate – German – Remote Romania.

Responsibilities:

• Bank statements, Remittance advices.
• Investigating and identifying details for the amounts received.
• Refund the CN based on the credit policy rule and customer sign off.
• Coordinating query resolution/dispute management.
• Telephonic and written communication with the customers.
• Telephonic and written communication with the rest of the departments.
• Provide to AR team manager or customer several reports on the AR activity based on the request.
• Attend weekly cash calls with process owners where is applicable.
• Coordinating query resolution/dispute management.
• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition.
• Deliver the required data for audit purposes.
• Ensure critical metrics are met and service is delivered to end users as expected.
• Ensure timely contacts with clients via email/phone/fax for collection purposes.
• Follow up on accounts and on disputed items.
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader.
• Issuing, checking and sending dunning letters/Collection letters.
• Maintaining customer master data (new customer set up/ changes, etc).
• Making the accounting process controls established through the internal policies (SOX).
• Perform customer account reconciliation/ bank reconciliation.
• Provide copies of invoices/credit notes to the customer when requested.
• Provide required monthly reports.
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises.
• Reporting periodical/on the spot regarding the activity process indicators.
• SOP creation and updating.
• Support ad hoc requests from Business group and local units.

Requirements:

• Accounting knowledge – basic level (would be a plus).
• SAP knowledge (represents an advantage).
• University student/ graduate (Economic studies – may be an advantage).

Benefits:

• Attractive salary.
• Stable job offers – employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries.
• Genpact supports professional trainings and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

Tagged as: Accounting, Accounts Receivable, Collections, German Language, Romania