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Summary:
Southern New Hampshire University (SNHU) is seeking an Admission Counselor I to help enroll students into undergraduate and graduate programs. The position is remote, and the counselor will assist prospective students through the enrollment process via phone, email, and other communication channels. SNHU is looking for a self-motivated individual with experience in sales or customer service.
Responsibilities:
- Conduct phone interviews with prospective students to evaluate needs, interests, and qualifications.
- Present accurate and ethical information about SNHU, program offerings, structure, accreditation, and cost.
- Achieve goals related to activity, schedule adherence, call flow, service, support, and compliance.
- Assist students through the admission process while adhering to SNHU policies and procedures.
- Collaborate with departments like Financial Aid, Enrollment Support Services, and Advising to ensure high-quality service.
- Uphold SNHU policies and procedures with integrity and ethics.
- Participate in commencement-related activities if required.
- Additional duties as assigned.
Requirements:
- Associate’s degree or equivalent experience.
- At least 1 year of relevant sales and/or customer service experience in relationship or consultative sales.
- Flexible to work either Tuesday – Saturday or Sunday – Thursday.
- Must reside in an approved Synergy state (Central, Eastern, Mountain, or Pacific).
- Ability to follow the training and nesting schedule for the first 5 weeks of employment.
- Strong communication and relationship-building skills.
Benefits:
- High-quality, low-deductible medical insurance.
- Low to no-cost dental and vision plans.
- 5 weeks of paid time off and almost a dozen paid holidays.
- Employer-funded retirement.
- Free tuition program.
- Parental leave.
- Mental health and wellbeing resources.
