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Job Duties/Responsibilities
- Ensure AI bot resolves customer inquiries effectively.
- Lead improvement projects for AI bot performance.
- Collaborate on key integrations for personalized customer experiences.
- Analyze customer data and audit transcripts for optimization.
- Use insights to influence content strategy and company roadmap.
- Identify and visualize opportunities for automated solutions.
Requirements
- 5-8 years of customer service experience.
- Strong data analysis and project management skills.
- Effective communication across cross-functional teams.
- Technical proficiency with APIs preferred.
- Interest or experience in NLP and customer service automation.
Benefits
- Base salary range: $75-85k.
- Remote work across the USA.
- Branch-paid medical, dental, and vision insurance.
- Equity and 401k options.
- Flexible time off and paid parental leave.
