Associate, Client Success Full Time

Summary:

• Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format.
• The Associate, Client Success will support the Local advertising team by delivering a best-in-class experience for advertising partners through superior organization and attention to detail.
• In this role, the Associate will handle post-sale client activities, including creative development, asset collection, reporting, and more.
• The position requires close collaboration with Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations teams to execute campaigns across the Axios product suite.
• The Associate will also assist with media planning, proposals, and renewal activities.

Responsibilities:

• Support the Client Success team in delivering an excellent experience for advertising partners through organization and attention to detail.
• Handle post-sale client activities such as creative development, asset collection, and reporting.
• Work with Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations teams to execute campaigns.
• Assist with media planning, proposals, and renewal activities in collaboration with the Client Partnerships team.

Requirements:

• Collaborative and adaptable with the ability to provide support for multiple stakeholders.
• Exceptional organization, prioritization, and time management skills.
• Outstanding written and verbal communication skills.
• Obsessive attention to detail.
• Enjoys a fast-paced, collaborative environment.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Initiative to take on responsibilities and drive projects forward with minimal supervision.
• Ability to provide exceptional customer service.
• Agile and adaptable in managing multiple campaigns simultaneously while exceeding client expectations.
• Flexibility to pivot strategies in response to changing market conditions or organizational needs.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Benefits:

• 401(k) with employer match.
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network.
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option.
• Dental and vision coverage.
• Primary caregiver 12-week paid leave.
• Generous vacation policy, plus holidays.
• One mental health day per quarter.
• Annual learning and development stipend.
• $100 monthly work-from-home stipend.
• Tele-mental health services through Headspace.
• OneMedical membership, including tele-health services.
• Personal health advocacy resources through HealthAdvocate.
• Inclusive fertility, hormonal health, and family forming benefits through Carrot Fertility.
• Access to the Axios “Family Fund” for financial support during hardships or emergencies.
• Increased work flexibility for parents and caretakers.
• Virtual company-sponsored social events.
• A strong and positive work environment.
• A commitment to an open, inclusive, and diverse work culture.
• Equal Opportunity Employer Statement.