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Summary:
- Certify is on a mission to change how the US healthcare industry deals with provider data.
- The goal is to reduce healthcare costs by streamlining access to provider data and reducing administrative and regulatory burdens.
- Certify has built an API-first, UI-agnostic provider network management platform that automates licensing, enrollment, credentialing, and network monitoring.
- The company is backed by top-tier VC firms and is focused on creating a provider data infrastructure to support next-generation healthcare innovation.
- The company fosters a meritocratic environment based on trust, transparency, and accountability.
Responsibilities:
- Manage and develop a team responsible for daily processing and core performance metrics, ensuring alignment with SLAs and organizational goals.
- Mentor and support team members, focusing on individual growth, team efficiency, and metrics achievement.
- Lead efforts in building processes with data-driven insights and optimizing work distribution systems to enhance operations and overall Payer Enrollment processes.
- Drive improvements in speed, quality, and efficiency of operational processes, with a focus on growth and scalability.
- Partner with cross-functional teams, including Product, Engineering, and Data, to develop scalable workflows and implement systems that enhance efficiency and client satisfaction.
- Oversee operational metrics, identifying trends and risks while implementing new metrics to support growth and efficiency.
- Ensure data migration with minimal client disruption, collaborating closely with cross-functional teams.
Requirements:
- 3+ years of people-management experience, particularly in operations-focused roles; experience with process development or improvement is a must.
- Strong coaching skills and the ability to mentor and grow high-performing team members and analysts in a production-focused environment.
- Exceptional organizational skills with a proven track record of implementing systems to manage and scale complex processes.
- An analytical mindset with strong Excel/Google Sheets proficiency; SQL skills are a bonus and familiarity with BI tools like Looker is preferred.
- Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities and initiatives.
- Comfort in both tactical and strategic roles, with a hands-on approach to solving immediate challenges and a long-term focus on scaling processes.
Benefits:
- Certify is committed to creating an inclusive workplace where everyone feels valued and supported.
- Equal opportunity employer celebrating diversity and warmly inviting applicants from all backgrounds.
