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Summary
TTEC Digital, a leader in customer experience solutions, offers a remote AWS MS Engineer role in the US. Part of the AWS Partner Practice with over 150 experts, TTEC Digital has delivered 500+ AWS customer launches. The role involves troubleshooting and enhancing client systems. TTEC Digital, certified as a Great Place to Work 2024-2025, fosters a diverse, inclusive workplace.
Responsibilities
- Work with a variety of clients and projects to maintain customer system performance.
- Build and customize new features in client systems, including web applications, reporting applications, and troubleshooting tools.
- Answer trouble tickets and guide customers via email, phone, and video conferences.
- Maintain and update VoiceFoundry products and tools to improve and expand offerings to clients.
Requirements
- Minimum of 1 year of experience with AWS Serverless concepts and services.
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
- Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance.
- Clear communication and a sense of urgency.
- Curiosity to determine the best way to build enhancements into client systems.
Benefits
- Medical, dental, vision.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off (PTO) and wellness time off.
- Annual incentive program participation.
