B2B Player Operations Manager at Bullfinch Recruitment Full Time

Responsibilities

• Create, implement, and monitor clear goals and KPIs for department leads
• Manage relationships with B2B merchants and provide weekly progress updates
• Develop and implement strategies for high-quality customer support
• Plan and execute process improvement and business change projects
• Take full responsibility for risk & fraud, payment processing, and customer support
• Maximize the efficiency of department leads through training and development
• Oversee headcount management, recruitment, and training across teams
• Provide proactive data analysis and strategic guidance to enhance team processes
• Collaborate with Marketing, Player Engagement, and Product teams
• Oversee and manage compliance tasks related to CDD and EDD processes

Requirements

• Minimum of 5+ years of experience in a similar role
• Experience with USA/European Gaming accounts
• In-depth understanding of customer support, risk, fraud, payment methodologies
• Exceptional leadership skills, adaptable, and able to handle multiple tasks
• Advanced analytical skills for identifying weaknesses in systems
• Goal-oriented and solution-driven in a fast-paced environment
• High attention to detail, flexibility, and reliability
• Excellent communication skills, both written and spoken
• Highly motivated, team player, capable of working independently
• Strong decision-making and problem-solving skills

Other Important Requirements

• Flexibility to work shifts that include nights, weekends, and holidays
• Own office setup, including a laptop or PC and a headset, advantageous but not mandatory

Benefits

• Competitive salary with the potential for remote work
• Opportunities for training and development
• Work in a collaborative international environment
• Be part of a fast-growing company where you can truly scale your career