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Technology and IT

BigFix Desktop and OS Engineer Full Time

Summary:

Empower AI, headquartered in Reston, Virginia, is a leader in AI solutions for U.S. federal agencies, driving transformation in Health, Defense, and Civilian missions. The BigFix Desktop and OS Engineer role supports GSA’s digital infrastructure, managing enterprise endpoint applications to enhance workforce productivity.

Responsibilities:

  • Manage Enterprise end-point management applications such as BigFix and Bomgar in SME role.
  • Responsible for Bigfix and Bomgar administration, patching, operations, access control, troubleshooting, design, development and rollout of new features.
  • Manage BigFix and Bomgar for end-point management, security compliance and software / hardware reporting.
  • Provide support for GSA wide deployed BigFix components (BigFix Patch, Compliance, Inventory, Lifecycle, Software & OS distribution, Remote Control).
  • Configure and maintain BigFix DMZ relays & Broker for managing GFE’s which are outside of GSA network.
  • Work with the ServiceNow team to integrate Bigfix with ServiceNow for Data reconciliation and Software deployment.
  • Develop and maintain Standard Operating Procedure documentation (SOP).
  • Develop and maintain Infrastructure design documentation.
  • Prepares complete documentation of methods, procedures, and design.
  • Provide tier 3 support for ITSD/DSS/ATS IT Support teams for resolving complicated issues.
  • Create and Generate Bigfix Reports for weekly distribution and for Ad Hoc requests.
  • Provide support in the development of Order of Magnitude (ROM) Estimates, and Acceptance Of Risk (AOR) for vulnerability risks.
  • Escalates issues to vendor and third-party entities, as necessary and directed by the Government.

Requirements:

  • Public Trust Clearance by start date.
  • 4 – 9 years of experience and bachelor’s degree.
  • Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.
  • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
  • Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Operates with appreciable latitude in developing methodology and presenting solutions to problems.
  • Contributes to deliverables and performance metrics where applicable.
  • Design and develop solutions to complex applications problems, system administration issues, or network concerns.
  • Perform systems management and integration functions.
  • Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
  • Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
  • Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
  • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
  • Previous experience as BigFix and Bomgar in SME on large government contract.
  • Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, ServiceNow, Visual Basic, Wise and PowerShell scripting.
  • Must be willing to work a variety of shifts, including holidays as scheduled.
  • If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
  • Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
  • Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
  • Viewing computer screens and sitting for long periods of time.
  • Travel is not required.

Benefits:

  • Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.
  • All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success.
  • Empower AI is a VEVRAA Federal Contractor.

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