Log In
Sign Up
Summary:
GoodLeap is a technology company providing financing and software for sustainable solutions like solar panels and energy-efficient HVAC. The Bilingual Call Center QA Specialist monitors and evaluates customer interactions to improve performance and maintain service standards.
Responsibilities:
- Perform call, text, and email monitoring for various departments.
- Provide professionally written, actionable feedback to improve performance, procedures, compliance, and customer experience.
- Deliver professionally written reviews, reports, and information for quality assurance needs.
- Participate in quality calibration and ongoing quality assurance training.
- Assist and back up with other duties as assigned.
Requirements:
- Bilingual Spanish/English required.
- Conscientious and focused listening and reading skills with strong attention to detail.
- Analytical and problem-solving skills, and the use of good judgment.
- Ability to identify and provide professionally written actionable feedback.
- Effectively and professionally communicate verbally and in writing, including notation.
- Commitment to supporting the growth and development of evaluated representatives.
- Ability to adapt quickly to changing priorities and environments in a fast-paced setting.
- Effective time management, and the ability to meet targets within a specific timeline.
- Excellent interpersonal, facilitation, and relationship management skills.
- Ability to work independently with general direction and be self-motivated.
