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Responsibilities
- Respond to customer and merchant inquiries
- Problem solve quickly and reliably
- Complete all documentation for each interaction
- Participate in team huddles and committees
- Engage in cross-training and mentoring
Requirements
- 6 months of call customer service experience
- Excellent communication in English and French
- Customer-first mindset for solving complex procedures
- Ability to work full-time and flexible shifts
- Strong PC knowledge and proficiency in MS Word, Excel, and Outlook
Benefits
- Opportunity to be part of an award-winning company
- Ongoing learning with training and mentorship
- Competitive compensation package
