Bilingual Customer Support Associate Full Time

Summary:

• BET99 is Canada’s Premiere Online Sportsbook and Casino, launching in 2020.
• The company has consistently innovated the online gaming landscape, growing its customer base and internal team.
• BET99 is a fast-paced company looking for individuals who align with its core values: challenging the status quo, trust, transparency, integrity, and collaboration.

Responsibilities:

• Report into the Senior Customer Engagement Team Lead and be the first line of contact for customer inquiries via Live chat and emails.
• Work scheduled hours, answering incoming emails and Live chat questions.
• Report ongoing issues or training requirements to the CE Manager, Assistant Manager, and Team Lead.
• Maintain an average chat time below 10 minutes.
• Follow up directly with customers who have messaged in and need assistance.
• Be available to work on projects or tasks assigned by the CE Manager, Assistant Manager, Team Lead, or Head of CE.
• Handle tickets using the internal Zendesk system.

Requirements:

• College degree or high school diploma or at least 1 year of work experience.
• Excellent written and verbal communication skills.
• Bilingual in both French and English, written and oral.
• Ability to perform well in a fast-paced, dynamic environment.
• Zendesk experience is preferred.
• Knowledge of sports, online betting, or gaming is preferred.
• Full flexibility required for availability 24/7, including day, evening, night shifts, and weekends, as per the scheduling completed by management.

Benefits:

• Health & Dental benefits from day 1.
• Generous vacation time to promote work-life balance.
• A day off on your birthday.
• Professional growth and development through various training programs and opportunities.
• A fun and inclusive culture with social events, team building activities, and volunteer initiatives.