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Summary:
- A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients.
- We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes.
- We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams.
- Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
- Sentrex Health Solutions is committed to creating a collaborative, engaging workplace culture with a focus on continuous learning and growth.
Responsibilities:
- Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
- Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
- Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
- Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management, based on the information provided as part of the program materials.
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
- Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
- Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
- Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
- Must be able to identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems, within respective timelines.
- Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
- Participate in ongoing internal and/or external continuing education activities.
- Development of training material and programs for new PSP team members.
- Adhere to Sentrex Health Solutions Policies and Procedures.
- Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
- Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
- Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
- Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
- Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
- Follow-up/advocate until a decision is received, ideally securing coverage for the patient.
- Report and document Adverse Events as per training on updated Pharmacovigilance requirements.
- Adhere to Sentrex Policies and Procedures.
- Additional duties as determined by your Manager.
Requirements:
- Must be an RN or RPN in good standing with the College of Nurses of their respective province.
- Experience in Patient Support Program is a strong asset.
- Experience in neurology is an asset.
- Reimbursement knowledge to obtain coverage for patients an asset.
- Minimum 2-4 years of clinical experience (preferred).
- Bilingualism (English and French) is required.
Benefits:
- Competitive Salary and generous vacation entitlement.
- Wellness Program (5 paid days off for your well-being!).
- Paid Sick Days.
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.
- Employee & Family Assistance Program.
- Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility.
- We provide a safe space for all team members to express their individuality within our corporate culture.
- Quarterly virtual social events.
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.
