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Summary
TTEC, a global leader in customer experience since 1982, offers a remote Bilingual Service Delivery Team Lead role in Colombia. This position involves leading a team to meet client goals while fostering an inclusive, diverse workplace. TTEC is certified as a Great Place to Work® in Colombia, emphasizing employee value and community engagement.
Responsibilities
- Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
- Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks.
- Troubleshoot technology issues and support outage processes.
- Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
Requirements
- Associate degree, technical school, or equivalent work experience in Healthcare and/or Medical Interpreter.
- Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action.
- Engage and support your team while focusing on the overall team performance in a dynamic environment.
- Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members.
- Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
- Comfortable with computer systems.
- Proficient in Spanish and English.
Benefits
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Paid time off (PTO) and wellness and healthcare benefits.
- A great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).
