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Summary:
- Massive Bio is a rapidly growing health-tech startup founded in 2015, focused on providing cancer patients with access to clinical trials, regardless of location or financial situation.
- The company offers a proprietary patient recruitment and enrollment enablement solution for oncology clinical trials.
- Massive Bio is privately held and headquartered in New York, NY.
- The Patient Relations Coordinator & Key Account Manager role will be based in Brazil and work remotely, focusing on clinical trial enrollment services and visiting Hematologist/Oncologist offices.
Responsibilities:
- Initiate, nurture, and manage relationships with physicians, patient advocacy groups, physician associations, hospitals/health systems, and CROs.
- Build patient identification channels through outreach and engagement with providers.
- Collaborate with stakeholders to enhance awareness about clinical trials and patient care solutions.
- Provide support for expanding and managing Massive Bio’s existing and potential new strategic partnerships to expand operations in Brazil.
- Receive and make calls to provide cancer patients and caregivers with information on Massive Bio services and oncology matters.
- Expedite patient enrollment in Massive Bio services by facilitating sign-ups and coordinating with case managers.
- Collect patient feedback from calls and share insights with relevant teams.
- Support case managers by reaching out to patients and caregivers for updates as needed.
- Act as a liaison between patients, providers, and clinical trial teams to ensure seamless communication.
- Promote Massive Bio’s services to the provider network through presentations and regular follow-ups.
- Conduct training sessions to educate partners about Massive Bio’s mission and capabilities.
- Provide timely updates in Massive Bio’s CRM system on field activities and communications.
- Report outcomes and metrics to internal leadership.
- Analyze field data to identify trends and improve provider and patient engagement efforts.
Requirements:
- BS/BA degree or equivalent experience.
- 2+ years of customer service or sales experience, preferably in healthcare (e.g., home health equipment, individual health insurance plans).
- Familiarity with medical terminology and the healthcare system.
- Strong relationship management and communication skills.
- Familiarity with the healthcare landscape in Brazil.
- Bilingual in English and Portuguese or a related local language.
- Excellent verbal and written communication skills.
- Strong problem-solving and listening skills.
- Intermediate data entry and software proficiency (CRM tools, Microsoft applications).
- Ability to work independently and as part of a global team.
- Being local and living in Brazil Bahia region.
- Only resumes submitted in English will be considered.
