Design and implement tools that Support and Sales teams love to use
Partner with stakeholders to build and refine software solutions
Own improvement opportunities for Support and GTM tech stack
Lead projects focused on support systems and self-service capabilities
Provide functional and technical support with Zendesk, Ultimate Ai Chatbot, and Talkdesk
Develop a roadmap for Support and GTM systems during annual planning
Use Jira to organize backlog and plan sprints
Collaborate with teams across Business Technology to enhance client and fan experience
Stay updated on new features across the support suite of tools

4+ years experience with Zendesk, Talkdesk, Chatbot, and Salesforce
Experience managing Zendesk instances, including Messaging, Omnichannel, and Automations
Implementing, optimizing, and integrating Chatbot for customer self-service
Experience with Salesforce Service Cloud, Omnichannel, Community Experience
Hands-on experience with support teams in B2B and B2C
High aptitude for problem solving and solution design
Automation-first mindset for clean configuration and workflows
Experience building integrations with an integration platform (Workato)
Proactive self-starter and creative problem solver

Business Systems Analyst, Support and GTM Systems at SeatGeek Full Time

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