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Summary:
- The Call Center Patient Representative answers phones promptly and professionally.
- Responsible for scheduling patient appointments.
- Enters and updates patient demographic information.
- Verifies insurance information.
Responsibilities:
- Responsible for acquiring critical demographic, financial, medical, and insurance information from patients in a professional, courteous, and compassionate atmosphere.
- Answers telephones in a professional manner.
- Schedules appointments.
- Takes messages for patients using electronic medical records.
- Verifies and updates patient demographic information.
- Registers new patients.
- Addresses patient requests and inquiries.
- Resolves patient concerns.
- Returns calls as necessary.
- Updates registration and insurance information for existing patients.
- Performs other position-related duties as assigned.
- Adheres to high ethical standards and complies with all applicable laws and regulations, including HIPAA.
- Reports any suspected concerns or violations to a supervisor or the Compliance Department.
- Completes Annual Compliance Training in a timely manner.
Requirements:
- High School Diploma or equivalent required.
- Previous experience in a busy medical office preferred.
- Customer-oriented with ability to remain calm in difficult situations.
- Detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge in healthcare systems operations such as EMR.
- Skill in using computer programs and applications including Microsoft Office.
- Complies with HIPAA regulations for patient confidentiality.
- Adept at multitasking.
- Complies with all health and safety policies of the organization.
