Client Operations Associate – Recruitment Industry (Remote) #522 Full Time

Summary:

Keller Executive Search, a boutique executive search firm, is hiring a Client Operations Associate for a remote, full-time role in South Africa. The position focuses on client engagement, operational support, and partnership development in the recruitment industry, offering a dynamic environment with significant growth opportunities.

Responsibilities:

• Handle inbound emails from leads promptly and professionally.
• Engage with potential clients to understand their needs and align them with solutions.
• Use CRM (HighLevel and ClickUp) to track and manage data effectively.
• Collaborate with the operations team to ensure seamless workflow.
• Assist in process improvement initiatives to enhance efficiency.
• Track and analyze customer success metrics.
• Assess customer satisfaction and gather feedback to identify areas for improvement.
• Work closely with the recruitment team to implement strategies that enhance client experience.
• Provide regular reports on customer success metrics to management.
• Review sales call recordings and videos to evaluate performance.
• Provide constructive feedback to the sales team and management to optimize sales techniques.
• Assist in training sessions to improve team effectiveness.
• Identify and establish partnerships with other recruitment companies, primarily in the European market.
• Collaborate with partners to expand reach and enhance service offerings.
• Coordinate cross-border collaboration initiatives.
• Maintain ongoing relationships to ensure mutual success and growth.
• Collaborate with leadership on sales strategy development.
• Contribute to process improvement initiatives.
• Support training and development programs for sales team members.

Requirements:

• Outgoing personality with excellence in building relationships.
• High intelligence with the ability to understand complex concepts quickly.
• Tech-savvy, proficient with modern software tools, and quick to adapt to new technologies.
• Excellent verbal and written communication skills.
• Proactive and solution-oriented, with the ability to identify issues independently and implement effective solutions.
• Flexible schedule, with willingness to work some evenings to engage with international partners.

Benefits:

• Medical aid.
• Non-commission-based compensation.
• Observance of all South African public holidays.
• Paid annual leave.
• Paid sick leave.
• Significant opportunities for personal growth, skill development, and career advancement.
• Supportive, inclusive, and diverse work environment that values collaboration and innovation.
• Opportunity to make a meaningful impact by connecting top talent with life-changing opportunities.