Client Operations Coordinator (Employee Health Insurance) Full Time

Responsibilities:

• Assist the Client Onboarding team with submitting all required documentation and information to the Insurance Carriers.
• Work to resolve any eligibility concerns with the carrier.
• Ensure our customers are properly enrolled on the SimplyInsured platform.
• Utilize phone, text, and email to provide proactive outreach to Insurance carriers to help move our customers through the onboarding process more quickly.
• Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers.

Requirements:

• 1-2 years of experience in an execution-based role (sales, operations, customer service).
• Passion for helping people – especially when it comes to their health.
• Highly productive in completing a high volume of tasks.
• Fantastic organization skills.
• Familiarity working with support ticketing and/or support CRM software tools.
• Excellent written and oral communication skills.

Benefits:

• Generous stock option packages.
• Competitive compensation.
• “Take what you need” time off plan.
• 100% Medical, Dental, and Vision Insurance coverage.
• FSA plan.
• 401k.
• A values-based culture that invests in employee success.