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Customer Support

Client Service Representative (Customer Services) – Remote Full Time

Summary:

  • The Credit Pros is a national leader in credit repair, focused on helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.
  • The company is committed to educating clients about the credit system and empowering them to improve their financial well-being.
  • Recognized as an Inc. 5000 company and one of Inc. Magazine’s top 50 places to work, The Credit Pros has earned a Smart CEO Magazine Corporate Culture Award.

Responsibilities:

  • Respond to customer inquiries and requests over the phone, email, and chat based on standard operating procedures (SOPs).
  • Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations.
  • Escalate and distribute customer issues to relevant departments as per guidelines.
  • Record, review, and follow-up on requests and resolutions.
  • Investigate and research solutions.
  • Update customer records during conversations.
  • Meet and exceed quantitative metrics and KPIs including client-facing time, call quality, and occupancy.

Requirements:

  • Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
  • Comfortable working remotely in Eastern Time Zone for 08-hour shift with 30 minutes unpaid lunch and two 15-minute unpaid breaks.
  • Availability for Monday to Friday from 10:00 AM to 07:00 PM Eastern Time.
  • 1-2 years of customer service experience in B2C-focused financial and banking services industry.
  • Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.
  • Customer-first orientation and empathy toward customer needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Hunger to learn and equip oneself with TCP’s technological suite.

Benefits:

  • An opportunity to become part of a leading US-based credit repair service provider.
  • Full-time permanent role.
  • 100% remote work and a great work environment.
  • Base salary: $4 per hour.
  • Employee development, management training, coaching, and upskilling.
  • Flexible accruing paid time off.
  • Company holidays.
  • Birthday time off.
  • Eligible for health benefits after one year of association.

Job Overview