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Summary:
- Ranked Top Workplaces in San Diego in 2021, Corelation lives by its core values of integrity, collaboration, innovation, respect, and service.
- Corelation cares about each employee, demonstrated by its competitive pay and outstanding benefits package.
- The company offers a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures.
- Joining the Corelation Team means embarking on a journey of professional and personal development.
Responsibilities:
- Support client needs through the organization and completion of Help Desk tickets, as well as incoming support calls and other channels.
- Specialize in an area of the core system to act as a subject matter expert for clients, vendors, and peers.
- Provide after-hours client support on a rotating basis.
- Ensure prompt resolution of client issues and escalate as necessary.
- Maintain records of client requests and resolutions through the Help Desk system.
- Provide high-level demonstrations and discussions of system functionality to clients.
- Add resolved issues to the Help Desk Knowledge Base to aid future resolution.
- Assist clients in preparing for system releases and changes.
Requirements:
- High school degree/GED with some college coursework in a related field.
- Three to twelve months of experience in customer service, preferably working with or for Credit Unions.
- Experience working in back-office support, primarily with peripheral troubleshooting, network technical troubleshooting, desktop support, and/or help desk experience.
Benefits:
- Medical, Dental, Vision, Life Insurance.
- 401(K) Match.
- Discretionary profit share.
- Discretionary annual bonus.
- Wellness Programs: Yoga and Massages.
- Bi-Weekly engagements (coffee tastings, trivia, etc.).
- Community Involvement.
- Professional Development Growth Days.
- Vacation Days.
- Floating Holidays.
- Sick Days.
- Parental leave.
- Company Band, Book Club, Basketball, Flag Football, Volleyball, DEIA groups.
