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Customer Support

Client Specialist: EdTech Part Time

Summary:

HigherRing, a socially responsible B Corp, is hiring a part-time Client Specialist for an EdTech company. This remote role involves customer success, tech support, and operations tasks. The position runs from July 3, 2025, to December 31, 2025, and requires teaching experience, tech proficiency, and strong communication skills.

Responsibilities:

  • Establish and maintain customer relationships through responsive, warm, and empathetic communication.
  • Implement, document, and improve user onboarding and support practices.
  • Evaluate and improve tutorials, help documents, and training resources.
  • Handle and resolve customer help requests while documenting and prioritizing issues.
  • Minimize customer churn through proactive action and outreach.
  • Provide insights on improving product design and user experience as proficiency grows.
  • Foster an engaging, supportive, and professional environment.
  • Meet with HigherRing management to discuss project statuses, client issues, and opportunities.
  • Serve as an escalation point for difficult customer interactions.
  • Document work processes and updates diligently.
  • Partner with the HigherRing marketing team to create content or articles.
  • Perform other duties as requested.

Requirements:

  • Teaching and classroom experience at the 7th – 12th grade level in English, History, and Social Studies (preferred).
  • Experience with platforms like Zendesk and Slack.
  • Adaptable, flexible, and able to quickly learn new areas and projects.
  • Strong problem-solving and active listening skills.
  • Ability to use positive language to reassure customers.
  • Stamina in problem-solving and maintaining a positive attitude.
  • Proficiency in computer skills, including multiple browsers, video communication, and instant messaging tools.
  • Fluency in oral and written English; second language is a plus.
  • Dedicated and dependable work ethic.
  • Quiet, distraction-free workspace with a direct Ethernet connection (no WiFi).
  • Internet bandwidth of 50 Mbps download speed or faster and 5 Mbps upload.

Benefits:

  • 401(k) with a 2% match.
  • Dental insurance.
  • Health insurance.
  • Opportunities for advancement.
  • Paid sick time.
  • Paid training.
  • Medical, dental, and vision insurance (75%+ premium covered).
  • Paid vacation after the first year.
  • Financial wellness and coaching program (0% loans for debt repayment).
  • Employee Stock Incentive Plan.
  • Remote work environment.
  • Fast-paced, respectful, and collaborative culture.

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