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Summary:
As a Client Success Manager (CSM) at DXC Technology, you will be responsible for delivering revenue growth within client accounts, ensuring client satisfaction, managing contract renewals, and coordinating the Consulting & Engineering Services (CES) team. The role also involves working closely with clients to align their goals with technology solutions and identifying opportunities for growth.
Responsibilities:
- Responsible with Market partners for account planning leveraging Industry SMEs.
- Responsible for the generation and management of the sub-$5M pipeline.
- Responsible for contract renewal readiness & securing renewals.
- Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.
- Responsible for horizon scanning and x-sell of CES offerings.
- Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
- Responsible for acting as the Voice of the Client within CES.
- Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs).
- Responsible for expanding and maintaining relationships with key client stakeholders.
- Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities.
- Responsible for approving sub-$5M deals.
- Responsible with Market partners for accurate forecasting of revenue and margin.
- Accountable for ensuring all contractual delivery obligations are met.
- Responsible for leading a virtual team of consisting of all CES personnel working on their account.
- Accountable for client satisfaction with delivered work.
- Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation.
- Accountable for ensuring delivery of fixed price projects to time, scope, and budget.
- Responsible for driving speed of resourcing.
Requirements:
- Bachelor’s degree in a relevant field or equivalent combination of education and experience.
- 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
- Proficiencies in strategic planning, client relationship management, and team leadership.
- Continuous learner that stays abreast with industry knowledge and technology.
- Ability to operate independently while aligning with broader company objectives.
- Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits:
- Dental insurance.
- Disability insurance.
- Health insurance.
- Paid holidays.
- Paid time off.
- Retirement plan.
- Vision insurance.
