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Summary:
- The Client Success Manager is an important, individual contributor role responsible for managing day-to-day health plan client relations.
- Reporting to a Client Executive, this client-facing role ensures client expectations are met or exceeded for the core business scope.
- This support position will be responsible for the tactical execution and success of their assigned health plan clients.
- The Client Success Manager supports the ongoing, operational management of a specific health plan client portfolio.
Responsibilities:
- Oversee all core client engagement activities including meeting schedule coordination, direct meeting facilitation, and drafting notes and action items for distribution.
- Triage, review, and organize client-specific change requests.
- Serve as the first point of client contact and maintain working relationships with client leads.
- Act as a subject matter expert (SME) on operational aspects of the client such as contract renewals, systems, market nuances, performance guarantees, and reporting.
- Maintain a strong understanding of the services delivered and communicate the value proposition to clients.
- Support the development and drafting of client-facing presentations (Operational QBRs and Annual Business Reviews).
- Ensure the execution and quality oversight of all client-specific reporting.
- Escalate issues within the client and/or ProgenyHealth organizations where appropriate.
Requirements:
- A commitment to help ProgenyHealth transform healthcare for women, infants, and families.
- A minimum of 3 years’ healthcare industry experience in client success, sales operations, account management, or a similar function, preferably with health plan clients.
- Proven track record of client engagement support.
- Bachelor’s degree required.
- Must be adept at Excel and PowerPoint. Salesforce knowledge preferred.
- Strong written and oral communication skills.
- Positive reputation and credibility among peers as a professional expert in building and maintaining client relationships.
- Proactive team player who can anticipate needs and address issues as they arise.
- Strong organizational and time management skills with flexibility to shift priorities.
- Proven track record of solving tough and complex problems with a strong ability to build consensus.
- Strong presentation skills and collaborative work style.
- Comfort with basic data analysis preferred.
- Clinical background preferred.
Benefits:
- ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities. If you need an accommodation to interview, please contact us by email: [email protected].
- ProgenyHealth is an Equal Opportunity Employer.
