Client Success Specialist Full Time

Summary:

Ventra Health is hiring a Client Success Specialist to act as the primary liaison between clients and the company. This remote role based in Chennai supports the anesthesia segment by resolving client issues, enhancing satisfaction, and maintaining revenue cycle performance.

Responsibilities:

• Serves as first point of contact between clients and Ventra Health.

• Develops account relationships with client and establishes position as a strong partnership and long-term customer ally.

• Works directly with clients including physicians, administrative staff, hospital staff, chart coordinators, insurance companies, employers, and patients.

• Participates in calls with the Regional Practice Administrator to establish regular communication with clients regarding outstanding issues and program performance.

• Addresses basic client issues and offers potential solutions to clients.

• Reports major client issues to leadership and makes them aware of potential threats/opportunities.

• Completes post-meeting reports and summaries.

Requirements:

• High School Diploma or Equivalent; some college preferred.

• One (1) year of physician billing, hospital billing, or vendor management experience in revenue cycle functions.

• Knowledge of Hospital Medicine Coding.

• Knowledge of requirements of medical record documentation.

• Knowledge of medical terminology and anatomy.

• Knowledge of how and when to involve key players and effectively use internal employer resources to provide the best solution.

• Strong relationship development skills.

• Strong oral, written, and interpersonal communication skills.

• Strong word processing, spreadsheet, database, and presentation software skills.

• Strong analytical, decision-making, and problem-solving skills.

• Strong organizational and time management skills.

• Strong mathematical skills including percentages, decimals, and fractions.

• Ability to effectively present information and respond to questions from executives, managers, clients, and customers.

• Ability to work well under pressure and independently.

• Ability to take initiative and troubleshoot while focusing on innovative solutions.

• Ability to handle highly sensitive and confidential information appropriately.

• Ability to remain flexible and work within a collaborative and fast-paced environment.

• Ability to communicate tactfully and professionally with diverse personalities.

Benefits:

• Equal employment opportunity regardless of background or identity.

• Reasonable accommodations for qualified individuals with disabilities.

• No payment solicitation during hiring process.

• Official communications only via verified channels to avoid scams.

• Commitment to accessibility and inclusivity across digital platforms.

Tagged as: Client Relations, India, Revenue Cycle, Ventra Health