Client Support Representative Full Time

Summary:

Dye & Durham Corporation, a leader in legal software solutions, seeks a Client Support Representative in Cape Town, South Africa. The role delivers expert support for practice management and due diligence platforms remotely, emphasizing exceptional service and technical problem-solving within a dynamic team environment.

Responsibilities:

• Handle a high volume of inbound phone and email requests, providing expert platform support for multiple products, resolving issues, and assisting clients in completing transactions.
• Troubleshoot technical problems related to our legal software, coordinating with our Technical, Product, and Customer Success teams.
• Accurately document customer interactions, issues, and resolutions in the ticketing system.
• Provide guidance on platform usage, order submissions, and troubleshooting, while promoting self-service resources.
• Assist with order fulfillment as needed.
• Contribute to and update our documentation library for new products, services, and workflows.
• Participate in initiatives to improve service delivery and processes across the department.

Requirements:

• Strong problem-solving skills and technical aptitude.
• Excellent verbal communication, providing clear guidance to clients.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated and proactive, with a desire to grow and improve.
• Team player who collaborates effectively with colleagues.
• Prior customer support experience.
• Legal industry experience (corporate or real estate).
• Experience with legal software, particularly practice management or due diligence.
• Experience with Zendesk or similar CRM platforms.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Benefits:

• At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.
• We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.