Clinical Call Center Coordinator Full Time

Responsibilities

• Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills.
• Responsible for informing members regarding the program benefits.
• Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education.
• Other duties, as assigned.

Requirements

• 1-3 years of call center experience.
• Excellent oral and writing skills.
• Critical thinking skills.
• Must be organized with the ability to keep accurate notes and records.
• Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines.
• Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly.
• Excellent organizational and interpersonal skills.
• Operational knowledge of managed care or healthcare plans, team members, and clinical staff.
• Ability to work in a time-sensitive environment.
• Proficient with computers, including Microsoft Office and data management systems.
• English and Spanish bilingual.

Preferred Skills

• Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment.
• NCQA and HEDIS experience.

Benefits

• The compensation range for the role is $17 – $26.
• This role may include eligible bonuses and commissions.
• For more information regarding iCare benefits, please click here.