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Responsibilities
- In collaboration with the Centralized Teams, serve as a subject matter expert in all resident collection matters.
- Utilize MRI and Excel daily to maintain real-time status updates on all collection accounts.
- Review resident balances and proactively initiate contact with residents to facilitate payment.
- Collaborate closely with the Account Resolution and onsite teams.
- Perform detailed account research to ensure accuracy of information given to current and previous residents.
- Manage the daily dashboard to ensure that every collection account receives contact before being filed for eviction or sent to a collection agency.
- Break down resident statements, understand MRI hierarchy/allocation, and calculate balances.
- Accurately post payments in the residential management system (MRI).
- Answer all emails, chats, and phone calls regarding collections from residents.
- Set up, monitor, and track all payment plans.
- Communicate with residents on missed payments and send them to the collection agency or hand off to the Account Resolution team when appropriate.
- Track all future accelerated rent accounts to ensure outreach as soon as an account is mitigated to collect on any remaining balance.
Requirements
- Knowledge of bookkeeping principles and practices is strongly preferred.
- High School diploma in addition to 4+ years of professional work experience.
- Strong detail orientation skills.
- Computer literacy and effective communication skills.
- Knowledge of federal and state apartment housing laws.
- Availability to work a flexible schedule, including weekends.
Benefits
- Physical Wellbeing: Medical, dental, and vision care.
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits.
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation.
- Community Wellbeing: Paid Community Service Hours.
- Career Wellbeing: Leadership Development.
