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Summary:
- Black Swan Data is a leading provider of data, software, and consulting services for the consumer goods industry.
- The company uses AI and social data to power the insight and innovation capabilities of brands like PepsiCo, Molson Coors, and General Mills.
- Black Swan is a values-driven company committed to its employees’ wellbeing and growth, aiming to create an environment where employees can thrive.
Responsibilities:
- Scope & lead multiple projects simultaneously, from the client briefing, research design and proposal development through to delivery of inspiring presentations that move the client to action.
- Lead key Financial Services client based in the USA.
- Be flexible to join Client calls on the USA Pacific Time zone as necessary.
- Adapt and refine the established Black Swan consulting services to the Financial Service market needs.
- Lead the team and provide feedback and guidance on deliverables.
- Conduct both data-led and qualitative analysis.
- Ability to work with and interpret large volumes of Excel data.
- Succinct reporting of analysis, identifying compelling insights that answer key business questions.
- Actively participate in client and internal meetings, debriefs, and presentations.
- Take an active role in sharing key learnings and best practices both informally and in team sharing sessions.
- Monitor team performance and escalate any obstacles to project quality/timing delivery, suggesting potential resolutions and support needed.
- Partner with the Project Team & Insight Directors in scheduling and tracking project workload and progress by team member.
- Contribute to culture, creating an environment where everyone feels included, engaged, and committed to delivering their full potential.
Requirements:
- Relevant Degree or postgraduate qualification.
- 6+ years of relevant work experience in qualitative and quantitative analysis.
- 3+ years’ experience in Financial Services (consumer banking) insights role, agency or client.
- Interest in product innovation and new technologies.
- Interest in understanding consumer attitudes & behavior, and wider cultural trends.
- An interest in new emerging research techniques and the potential of data and technology.
- Comfortable and confident working with a range of stakeholders, including clients.
- Confident and engaging presentation style.
- Skilled at using PowerPoint to present in a professional and visually compelling way.
- Exceptional communication skills; the ability to understand & articulate a problem and solution, both in verbal and written forms, and influence others.
- Strategic agility – capability to reframe a question or brief, or set of insights, to ensure the pivotal business and research question is understood and addressed.
