Contact Centre Representative (Cards, Costco, Remote) – Bilingual Full Time

Summary:

• We’re building a relationship-oriented bank for the modern world.
• We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• To learn more about CIBC, please visit CIBC.com.

Responsibilities:

• As a Costco Contact Centre Representative, you will be the first point of contact for our clients.
• You’ll be working in a fast-paced environment where you’ll use your knowledge of CIBC card products to support our clients in their day-to-day banking needs.
• You will deepen client relationships by quickly resolving issues, identifying opportunities, and providing personalized solutions.
• At CIBC, we enable the work environment most optimal for you to thrive in your role.
• You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
• The start date for this role is March 17, 2025.
• Our Contact Centre is open Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM.
• You must be flexible to work between these hours, which include evenings and weekends.

Requirements:

• Fluent in French and English to support business operations outside of Quebec, Canada.
• Ability to work independently in a remote environment.
• Minimum download speed of 15 mbps and upload speed of 10 mbps for Internet connection.
• Ability to perform job duties in a fast-paced work environment.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• Previous experience in client service or a call center environment preferred.
• Strong communication and customer service skills.

Benefits:

• Competitive salary, incentive pay, and banking benefits.
• Benefits program* and defined benefit pension plan*.
• Employee share purchase plan.
• Vacation offering, wellbeing support, and MomentMakers, a social, points-based recognition program.
• Purpose Day: a paid day off dedicated for you to invest in your growth and development.
• *Subject to plan and program terms and conditions.