Content Operations Analyst Full Time

Summary:

Springboard offers transformative online education in data science, UI/UX design, machine learning, and more. As a Content Operations Analyst, you will improve online learning experiences, collaborating across multiple teams to ensure course content meets quality standards and analyzing learner data for content effectiveness.

Responsibilities:

• Ensure content meets quality standards and tight feedback loops with student-facing teams to gather and act on feedback to improve course quality.
• Work cross-functionally with instructional designers, subject matter experts, and project managers to help in maintaining accuracy of our content offerings during small or large content updates.
• Resolve content bugs using QA tools (Jira, ASANA, etc.) and perform quality checks during new course launches.
• Check learning materials against a rubric and checklist for accuracy and consistency.
• Support LX in analyzing learner engagement data and feedback to identify gaps in content effectiveness.
• Support team with content development on an as-needed basis, including light content editing, writing marketing materials, and other ad hoc tasks.

Requirements:

• 1-2 years of work experience in course and curriculum development, report writing, quality assurance, instructional design, content operations, data analytics in learning, or a related field.
• Proficiency in quality assurance methodologies, bug reporting, and testing tools.
• Familiarity with e-learning authoring tools (Articulate Storyline, Adobe Captivate, etc.).
• Experience using data analytics tools to assess learner engagement.
• Exceptional attention to detail and analytical thinking.
• Strong writing and editing skills.
• Ability to work with global teams, including North American and Middle Eastern time zones.

Preferences:

• Basic knowledge of UI/UX principles to assess learner experience.
• Familiarity with Learning Management Systems (LMS) like Blackboard, Canvas, or custom platforms.
• Knowledge of e-learning standards such as SCORM, xAPI, and accessibility guidelines (WCAG).
• Certification in instructional design, e-learning, or quality assurance.
• Baseline competence with Gen AI technology.

Benefits:

• Equal opportunity employer that values diversity and welcomes applicants from all backgrounds.