CRM Product Owner Full Time

Summary:

• Operation HOPE is dedicated to financial dignity and inclusion, equipping adults and young people with the financial education, coaching, and connections to secure a better future.
• The company is seeking a CRM Product Owner to join the Product Innovation team and oversee the development of the CRM digital product.
• The role involves translating the overall vision of the CRM, serving as a liaison between stakeholders and developers, and managing the development lifecycle to ensure it meets stakeholders’ needs and preferences.

Responsibilities:

• Partner with key internal and external stakeholders to understand business requirements and success metrics for digital products.
• Communicate program and product vision and priorities within the organization.
• Manage multiple digital product development projects to advance the strategic goals of the organization.
• Translate a conceptual vision for the team’s product into a set of actionable features.
• Collaborate with various subject matter experts, including developers, engineers, and end users.
• Oversee the entire product development lifecycle, from concept and ideation through development and ongoing refinement/maintenance.
• Identify and act on opportunities to continuously improve the user experience within managed products.
• Serve as the product subject matter expert for the technical functionality of various platforms.
• Create and/or refine a product roadmap based on this vision.
• Manage the product backlog and prioritize stories based on changing requirements.
• Monitor and evaluate product progress at each stage of the process.
• Liaise with the product team, stakeholders, and end-users to deliver updates.
• Facilitate stand-up meetings and product sprints.
• Take ownership of properly documenting business requirements that can be turned into technical requirements.
• Coordinate activities between internal and external vendor partners, defining necessary collaboration for the development and implementation of the roadmap.
• Learn and understand the data architecture and flow of data.
• Create and maintain program and product artifacts including project plans, roadmaps, product backlog, epics, user stories, use cases, and other documentation.
• Participate in test script reviews, user acceptance testing, and testing of new system functionality.
• Troubleshoot data issues and functionality by evaluating back-end data through use of query tools.
• Provide knowledge support to third-party partners to resolve development issues, facilitate development needs, and support the product in DEV, UAT, TRAINING, and PROD environments.

Requirements:

• 3+ years as a Product Owner or Business Analyst working with application development in an agile environment, especially experience with Microsoft Power Platforms and Dynamics 365 development/customization.
• Preferably a four-year bachelor’s degree in computer science, information systems, engineering, or related field.
• Prior product management experience with CRM systems such as Dynamics365, Salesforce, HubSpot, Monday, etc.
• Experience developing digital products for a nonprofit environment from scratch and managing the product lifecycle.
• Ability to coordinate work involving many roles and skill sets (e.g., development, design, UX, research).
• Curiosity, creativity, and an inquisitive mindset to go deeper beyond the obvious.
• Self-starter with the ability to drive work forward within an agile environment.
• A dedicated team player with a passion for building intuitive, user-centered products.
• Strong communication and presentation skills, with the ability to communicate challenges clearly to both technical teams and non-technical business leaders.
• Ability to understand technical concepts and software applications.
• Demonstrated track record of successful product delivery and a strong focus on product enhancements.

Benefits:

• Work with a company dedicated to social justice and financial dignity.
• Be part of a mission-driven organization that emphasizes inclusivity and empowerment.
• Full-time position with a remote setup.
• Competitive salary range of $75,000 – $80,000 annually.
• Collaborative environment focused on personal and professional growth.

Tagged as: Business Analyst, CRM Specialist, Digital Product Manager, Product Owner, United States