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Summary:
- Peak Support is a dynamic and fast-growing team that values integrity, respect, excellence, collaboration, and compassion.
- It is a Great Place to Work-Certified™ company with the best Glassdoor rating in the BPO industry.
- The company offers competitive compensation, comprehensive training, and a fun, inclusive workplace culture.
- Peak Support is committed to creating an exceptional employee experience and offers opportunities for personal and professional growth.
Responsibilities:
- Respond to employee inquiries regarding payroll, including paycheck discrepancies, tax withholdings, direct deposits, and deductions.
- Process basic payroll changes and updates, such as new hires, terminations, promotions, and other payroll-related adjustments.
- Ensure accurate and timely entry of payroll data into the payroll system.
- Assist in maintaining and updating employee payroll records, ensuring confidentiality and accuracy.
- Provide basic guidance to employees on payroll policies and procedures.
- Escalate complex payroll issues to higher-level CSRs or supervisors as necessary.
Requirements:
- Basic understanding of US payroll laws and regulations.
- Proficient in using payroll software and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
Benefits:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
