Customer Care Agent (Remote) Full Time

Description:

• We are looking for someone who is customer oriented to deliver happiness to our customers in Greece & Cyprus (shifts: including evening & night)!
• Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market!
• Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience.
• Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.
• Apply if you understand the difference between hungry and HANGRY.
• Apply if you can meditate even with the most hardcore rock music playing in the background.
• Apply if you will go straight to the restaurant and deliver the food yourself to our customers if you need to.
• Apply if the term “agent” doesn’t only mean you’re part of the FBI, CIA etc.
• Apply if “Call Center” sounds like a “Happiest Land Ever Created” to you.

Requirements:

• You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
• You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
• Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
• Strong understanding of customer expectations with a focus on quality driven support.
• Fluency in Greek and English is a must.
• Computer skills and ability to use office equipment are required.
• Prior experience in customer service will be considered as a plus.
• Bachelor’s degree will be considered a plus.
• Full-time work, 5 days a week, including weekends and national holidays.

Benefits:

• Attractive remuneration package.
• Ticket restaurant card 💳 to spend in restaurants and/or food supplies.
• Private Medical & Life Insurance from day #1.
• Access to an online mental health platform with unlimited therapy and coaching sessions.
• Access to an online training platform for personal and professional growth.
• Cafeteria with cappuccino and cookies.
• In-house gym.
• Global Mobility plan for career opportunities around the world.