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Summary:
- Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.
- About ihateironing: We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards.
- We make busy people’s lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.
- Customer care is one of the most important aspects of our business.
- Your role will be an integral part of our successful team.
- You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
- This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.
- There will be a two-week training period in London, for which you must be able to attend. Travel and accommodation will be provided.
Responsibilities:
- Ensuring the ihateironing experience is consistently excellent.
- Troubleshooting and resolving any issues that arise between customers, drivers, and dry cleaning partners.
- Handling 50+ calls on a daily basis.
- Addressing any issues that may occur.
- Handling customer complaints and providing appropriate solutions.
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers.
Requirements:
- Two year’s minimum previous customer care experience.
- Excellent attention to detail.
- Well-organised and punctual.
- A reliable and supportive team player.
- Multitasking and time management.
- Honesty and professionalism in everything you do.
- Working hard and weekends when required.
- Comfortable handling with 50+ calls on a daily basis.
- Addressing any issues that may occur.
- Handling customer complaints and providing appropriate solutions.
- Ability to think on your feet and use your own initiative.
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers.
Benefits:
- £30,000 salary.
- £20.00 monthly health and fitness subsidy.
- Opportunity for profit-related bonus.
- Company pension.
- Paid accommodation for two weeks of training in London.
- Subsidised laundry and dry cleaning.
- Opportunity for progression.
- Great working environment.
- Fully remote position.
- Work every second weekend.
