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Summary:
- GotPhoto is dedicated to digitalizing the people photography industry with an end-to-end workflow and e-commerce solution for photographers.
- The company is looking to hire a Customer Care Representative to provide support to customers in California (remote), Colorado (hybrid), or Texas (remote).
- This role acts as the first point of contact for clients, resolving technical issues and providing guidance on the platform.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and courteously via phone and email.
- Provide accurate information about the platform and its features.
- Troubleshoot technical issues and escalate complex problems to appropriate departments.
- Maintain detailed records of customer interactions and transactions using the CRM system.
- Support the improvement of the Customer Development operation.
Requirements:
- At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes.
- Strong problem-solving abilities and attention to detail.
- Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users.
- Experience communicating customer issues to internal teams.
- Excellent verbal and written communication skills.
- Experience in software or tech organizations is a plus.
Benefits:
- Collaborative and open work environment, reflected by an eNPS of 47+.
- Bi-annual review process and a strong feedback culture.
- Hybrid work model with flexibility based on location.
- Work from abroad policy allowing up to 40 days outside the USA.
- Generous leave policy and flexible sick leave.
- Paid medical leave and paid parental leave.
- Subsidized fitness membership options.
- Annual learning budget of $500, which can increase to $1,000.
