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Summary:
- Zero Networks is seeking a highly skilled, motivated, and customer-focused Customer Engineer to join the team.
- The role involves providing technical expertise, support, and guidance to customers, ensuring satisfaction by troubleshooting technical issues and implementing solutions.
- The position is crucial in driving revenue growth through technical expertise and support throughout the sales process.
- Collaboration with the sales team, understanding customer needs, and presenting solutions are key responsibilities.
- The ideal candidate should possess strong technical acumen, excellent communication skills, and the ability to articulate complex concepts to technical and non-technical audiences.
Responsibilities:
- Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals.
- Conduct product demonstrations and deliver compelling presentations showcasing products or services’ features, benefits, and value propositions.
- Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs.
- Provide technical expertise and guidance to customers, addressing questions, concerns, and objections during the pre-sales phase.
- Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices.
- Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases.
- Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of solutions, ensuring customer satisfaction and building trust.
- Stay current with industry trends, emerging technologies, and competitive landscape to position products effectively.
- Attend industry events, conferences, and trade shows to represent the company and engage with potential customers.
Requirements:
- Bachelor’s degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- 5+ years of relevant work experience in Network/Security/Pre Sales Engineering.
- Strong technical background with proven experience as Customer Engineer or in a pre-sales/technical sales role, preferably in the information security industry.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
- Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Willingness to travel to customer sites and industry events as needed.
Benefits:
- Competitive salary based on qualifications and experience.
- Stock options and attractive benefits.
- Annual bonus (for non-commissioned roles).
- Opportunity to work in a dynamic and fast-growing company.
