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Responsibilities
- Communicate daily via phone, email, and chat with customers and coworkers
- Actively manage the customer support conversation queue
- Effectively answer customer inquiries in a timely manner and within required KPIs
- Understand and articulate Stio product information and processes with ease
- Uphold agent performance standards in Gladly
Requirements
- High School diploma or equivalent required, college degree preferred
- Intermediate computer and typing skills required
- Proficiency with Google Workspace and Microsoft Products preferred
- Previous experience in customer service preferred
- Outdoor apparel/apparel knowledge preferred
- Excellent communication skills and a positive attitude
- Versatility, demonstrated initiative, and the ability to collaborate with a team
- Attention to detail and strong organizational skills required
Benefits
- $18/hour starting wage
- Flexible scheduling less than 20 hours per week
- Holiday hours required and Holiday Pay
- Seasonal role available through February 2025
- $500 Gear Test credit
- Stio WFH equipment package
