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Responsibilities
- Design and implement customer programs like events, loyalty, and content
- Build and nurture marketing relationships with Bitwarden customers
- Partner with customer success to develop onboarding programs
- Work with sales to build a pipeline of referenceable customers
- Capture impactful customer stories for marketing use
- Optimize current campaigns with the growth team
Requirements
- Minimum 5 years of customer marketing or retention experience
- Strong communication skills and understanding of customer behavior
- Ability to maintain strong customer engagement across lifecycle
- Knowledge of how programs affect retention, referrals, and adoption
- Passion for writing, editing, and proofreading with attention to detail
Benefits
- Work remotely with a dedicated and innovative team
- Immerse in technology markets of security and open source software
- Take on new challenges with team support
- Participate in productive and fun meetups
