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Summary:
- Simple Online Healthcare is one of the UK’s fastest-growing online pharmacies, working towards becoming a market leader in the UK, Europe, and Australia.
- Established in 2015, the company has served over 750k people, focusing on outstanding patient care.
- The company offers opportunities for career growth and development within a rapidly expanding industry.
- A position is available for a Customer Service Advisor, primarily focused on providing exceptional customer service via phone, email, and live chat, as well as liaising with GP practices to request prescriptions and resolve queries.
Responsibilities:
- Act as the first point of contact for customers via phone, email, and live chat.
- Deliver outstanding customer service to all patients.
- Liaise with GP practices to request prescriptions and resolve queries.
- Resolve any issues customers may have.
- Work within a small, growing team.
- Handle customer service inquiries in a fast-paced environment.
Requirements:
- Experience in a contact centre environment.
- Comfortable handling customer service calls and resolving issues.
- Experience with Zendesk is beneficial.
- Ability to analyze and resolve issues effectively.
- Strong communication skills for phone and live chat interactions.
Benefits:
- Flexible working arrangements with the ability to work from home.
- Collaboration with the team in the UK.
- Core working hours typically from 8am to 4pm, Monday to Friday, with flexibility to work weekends.
- Comprehensive training with the current patient care team.
- Professional and career development opportunities.
- Birthday off (paid).
- The company is committed to achieving excellence and delivering outstanding care.
