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Responsibilities
- Handle support tickets for e-commerce clients
- Improve the ticketing system and processes
- Diagnose and resolve e-commerce client issues
- Communicate improvements to internal and external stakeholders
- Foster strong relationships with clients and team members
Requirements
- 3+ years in logistics, operations, or e-commerce
- Proven expertise in customer success or operations
- Quick learner in fast-paced startup environments
- Excellent communication skills in English
- Ability to manage multiple priorities and meet deadlines
- Data-driven mindset to identify problems and opportunities
- Team player with a positive attitude
Benefits
- Join a fast-scaling high-profile startup
- Shape your role and the company
- Entrepreneurial and fun workplace
- Flexible working to support family needs
