Customer Service and Sales Representative – Remote Full Time

Responsibilities

• Handles inbound call volume and provides information to prospects about communities that suit their needs and invites them to tour the communities and/or guides them to apply.
• Delivers uncompromising customer service that builds and maintains customer excitement and loyalty, and promotes brand recognition and awareness.
• Creates a complete guest card in Customer Relationship Management (CRM) system.
• Drives increased occupancy by following up with customers post-tour to encourage apartment rental.
• Guides prospective residents through the application process to ensure a smooth customer experience.
• Maintains an accurate and in-depth knowledge of all aspects of the communities, particularly in pricing, specials, policies, amenities, and local conveniences.
• Understands and complies with state landlord-tenant Fair Housing Laws and standards; is familiar with subsidized programs.
• Develops constructive and cooperative working relationships with onsite team members and maintains those relationships over time.
• Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and property management industry.
• Represents Equity Residential in a professional manner at all times.

Requirements

• High School diploma or equivalent.
• Two years of customer service or sales experience, preferably in the real estate industry.
• Computer literacy and effective communication skills to consistently follow through.
• Excellent attention to detail and solid time management skills.
• The ability to successfully solve problems independently and/or with other team members.
• Comfort and familiarity with high call volume, phone etiquette, and servicing customers via the telephone, email, and chat while also utilizing dual screens.
• The ability to effectively communicate and promote the benefits of Equity Residential’s communities.

Benefits

• Physical Wellbeing: Medical, dental, and vision care.
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits.
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation.
• Community Wellbeing: Paid Community Service Hours.
• Career Wellbeing: Leadership Development and Tuition Assistance Programs.
• Salary: $19.00 – $21.00 / hour.