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Summary:
Noridian Healthcare Solutions is seeking a Customer Service Representative I to respond to customer inquiries, provide accurate information, and maintain confidentiality. This remote or office-based role requires excellent communication, data entry, and problem-solving skills. The company offers a comprehensive benefits package and promotes a supportive work environment.
Responsibilities:
- Respond to customer inquiries promptly and accurately.
- Document all inquiries appropriately.
- Understand and apply confidentiality and security guidelines.
- Maintain minimum production expectations while meeting defined quality expectations.
- Maintain knowledge of online reference information.
- Prioritize work throughout the day and adapt to changes in workload as needed.
- Perform other duties as assigned.
Requirements:
- High School diploma or GED.
- Ability to maintain confidential information in compliance with HIPAA regulations.
- Excellent data entry skills.
- Program training as required.
- Demonstrated problem-solving skills.
- Previous work experience in a healthcare provider or insurance environment and/or contact center experience (preferred).
- Ability to work flexible schedules (preferred).
Benefits:
- 401(k) matching.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Life insurance.
- Paid holidays.
- Health, Dental, and Vision Insurance.
- Voluntary Insurance Plans.
- Health Savings and Flexible Spending Accounts.
- Company-paid Life Insurance.
- Education Assistance Program.
- Paid Sick Leave.
- Increasing PTO Accrual Plan.
- Medical/Parental/Disability Leave.
- Workers Compensation.
- Retiree Benefits.
- Severance Package.
- Financial and Health Wellness Benefits.
- Casual Dress.
- Open Office Setting.
- Online Learning System.
