Customer Service Representative (Arabic & English) Full Time

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, document requests
• Manage complaints, provide solutions and follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, finance or E-commerce
• College degree or above
• Native-level fluency in Arabic, advanced English mandatory
• Previous experience with cross-functional support advantageous
• High level of honesty, integrity, and team spirit
• Ability to work under pressure, strong communication skills
• Passionate for customer service and adaptable to different shifts
• Positive attitude towards the crypto industry

Benefits

• Be part of the world’s leading blockchain ecosystem
• Excellent career development opportunities
• Work alongside diverse, world-class talent
• Tackle fast-paced, challenging projects
• Competitive salary and benefits
• Flexible working hours, remote-first, casual work attire