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Responsibilities
- Providing outstanding customer service to families over the phone
- Accurately entering patient registration information and scheduling
- Coordinating information between physicians, insurance, and clinics
- Reviewing cost share amounts, co-payments, and financial responsibility
- Handling variable call-volume on multiple queues, 40 to 70 calls a day
Requirements
- 1 – 2 years’ customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication including phone etiquette and human relations
- Ability to work with people from diverse backgrounds
- Proactive mindset with timely absorption of new information
- Professional demeanor in written and spoken communication
- Ability to problem-solve and prioritize tasks
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
- Pay range $17.00 – $18.00 per hour
- $1,000 Sign-On Bonus*
