Log In
Sign Up
Summary:
InteLogix, a trusted provider of contact center solutions for over 65 years, seeks a Customer Service Representative to work remotely. The role involves assisting customers, resolving issues, and ensuring satisfaction. With over 7,000 employees globally, InteLogix supports diverse clients with innovative, empathetic service.
Responsibilities:
- Serve as the primary point of contact for customers via phone.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
- Maintain a thorough understanding of products, services, and policies to effectively assist customers.
- Accurately document customer interactions and transactions across all tools/platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
- Strive to exceed customer satisfaction goals and performance metrics.
- Continuously seek opportunities to improve the customer experience and streamline processes.
- Stay updated on product knowledge and industry trends to better assist customers.
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.
Requirements:
- Must be 18 years of age or older.
- High School Diploma or equivalent.
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
- Typing Assessment required.
- Superb attendance, so you can be there when our customers need us.
- All job offers are contingent upon completion of drug screen and background check.
Benefits:
- Paid Training.
- Medical, Dental, and Vision Insurance.
- Paid Time Off.
- Employee Discounts.
- Full-time, non-seasonal.
- Career Advancement.
- Early access to earned wages via PayActiv.
- Access up to 50% of earned wages (capped at $500 per pay period).
