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Summary:
- Shift Markets was founded in 2009, with a focus on the FX space and a mission to make decentralized trends accessible to every business, from market leaders to small retailers.
- The company is experiencing recent growth and has created an opportunity for a Customer Success Associate on their Customer Success team.
Responsibilities:
- Onboarding clients to use the Shift Platform.
- Maintain ongoing relationships with clients using the Shift Platform.
- Communicate daily and build relationships with key stakeholders.
- Collaborate with sales, development, project managers, and support teams.
- Provide training to clients operating the exchange platform.
- Respond to customer inquiries through video chat, Slack, and email.
- Be proactive in anticipating and resolving customer issues.
- Help develop and manage the customer success ecosystem.
- Ensure a positive customer experience.
Requirements:
- Excellent communication skills.
- Strong project management skills.
- Acute attention to detail.
- Engaging personality.
- Enjoys interacting with customers.
- Comfortable working in an ambiguous, fast-paced environment.
- Easily explains highly technical concepts to non-technical groups.
- Approaches requests creatively to maximize value for the client and Shift.
- Proficient with Asana and Google apps.
- Solid understanding of trading and cryptocurrency.
Benefits:
- This is a full-time, permanently remote position.
- Salary depends on experience.
- This position is intended for candidates based in Europe, South Africa, or the MENA Region.
