Customer Success Associate_Mandarin Speaking_West Coast Full Time

Job Duties/Responsibilities

• Manage a book of restaurants, assist with POS product usage
• Identify and upsell additional products and features
• Support key restaurant customers, anticipate issues, and route them
• Coordinate on-site service needs with local teams

Requirements

• Bachelor’s degree in a relevant field preferred
• 2+ years of relevant experience required
• Experience in customer success, sales, operations, or project management preferred
• Direct or adjacent experience in POS, restaurant, or SaaS industry preferred
• Bilingual proficiency in English and Chinese (or specific language for the target market) required

Benefits

• Fair compensation package
• Medical, dental, and vision insurance
• 401(k) with employer match
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance with additional options
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance with additional options
• Company holidays and birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement
• Preferred candidates located in the Pacific Time Zone