Customer Success Manager Full Time

Responsibilities

• Drive customer intent to renew by ensuring software adoption
• Maintain customer health and introduce new features as relevant
• Analyze accounts to identify churn risk and eliminate it
• Educate teams on the value of machine identity management
• Act as a trusted advisor to drive continued product value
• Organize sessions and/or QBR with internal and customer stakeholders
• Guide new customers through onboarding for quick value
• Contribute to customer success initiatives to improve experience
• Work cross-functionally to foster community and information sharing
• Help customers address existing and new use cases with product knowledge

Requirements

• Minimum 3 years in software customer experience management
• Scrappy mentality with a willingness to get hands dirty
• Proven ability to educate and maintain relationships with decision-makers
• Experience delivering outstanding customer service and outcomes
• Excellent creative and critical thinking skills
• Strong communication and presentation skills for solutions
• Adaptable nature to shift strategies to meet customer needs
• Proven ability to manage multiple complex customer journeys
• Pro-active approach in working with customers

Benefits

• Opportunity to work with a leading company in machine identity management
• Flexible remote work options
• Be part of a team making a positive impact on cybersecurity