Customer Success Manager Full Time

Responsibilities:

• Manage relationships with post-sales services.
• Maintain customer health using metrics and interactions.
• Establish trusted advisor relationships with clients.
• Build relationships with clients at various levels.
• Foster excitement to encourage adoption.
• Lead high-level online training sessions.
• Maintain regular client communication.
• Collaborate with Sales, Operations, Support, Product, and Marketing.
• Identify upsell/cross-sell opportunities.
• Analyze customer data to enhance experience.
• Work with cross-functional teams for customer success.
• Track and maintain client health scores.
• Monitor platform usage and strategize for adoption.
• Develop and present best practices to customers.
• Improve customer experience through training and round tables.
• Attend customer meetings to strengthen relationships.

Requirements:

• 3-5 years in Customer Success/Account Management.
• Strong communication and client-facing skills.
• Excellent problem-solving and resourcefulness.
• High attention to detail and organizational skills.
• Accountability and ownership of work.
• Creative problem-solving and strategic thinking.
• Ability to build rapport and influence clients.
• Quick learning of new technologies.
• Proven experience in fast-paced environments.
• Post-secondary education in related fields.
• Ability to travel as needed.

Benefits:

• Competitive health benefits and dental plans.
• Fitness allowance and health care spending account.
• Retirement savings plan.
• Work from home flexibility.
• Subsidized internet.
• Employee recognition and career development programs.
• Annual training allowance.
• Opportunities for social and corporate events.