Customer Success Manager (DACH) (m/w/d) Full Time

Summary:

• TutorSpace is one of the fastest-growing educational platforms in Germany, aiming to transform the tutoring market digitally and shape the future of online learning.
• The company is seeking new team members to help make a significant social impact on the grades of thousands of students while growing personally and taking on high responsibility.
• The role offers the opportunity to influence the company’s future and contribute to education by enhancing customer success and satisfaction.

Responsibilities:

• Act as the primary point of contact for parents and students, ensuring high customer satisfaction through phone, email, and WhatsApp communication.
• Assist customers in finding optimal solutions and advise them on contract renewals and required lesson packages.
• Work closely with the tutoring and education consulting teams to coordinate efforts.
• Help improve the company’s processes and workflows by gaining insights from customer interactions.
• Prepare analyses, reports, and evaluations.

Requirements:

• A desire to improve the world through education.
• Native or accent-free German language skills.
• A strong aptitude for consulting and helping customers understand available options, including upselling additional tutoring packages.
• An understanding of human behavior and needs, with a passion for providing education solutions.
• Excellent communication skills with the ability to empathize and find the right solutions for each customer.
• The ability to remain structured and calm under stress while maintaining a clear overview.

Benefits:

• Opportunity to shape the future of an educational platform that will help thousands of students.
• A high degree of responsibility from day one with direct influence on the company’s development.
• Selling a product that positively impacts the lives of customers.
• Support for both professional and personal growth, with opportunities to shape your career.
• Flexible working hours and the option for remote work.
• Attractive annual gross salary with compensation based on individual profile.